Refund policy

The guide is a file that is sent to you as soon as you pay. Because of that, we fix the problem or refund you in these four cases:

• The email with your download link did not arrive.
• The file does not open.
• We sent you the wrong guide.
• You were charged twice for the same order.

How to tell us

Reply to the email that brought your download link, or write to [email protected]. Tell us which of the four things happened and the email address you used when you paid. In most cases we can send a new link or the right guide the same day.

Any other request

Paddle is the company that took your payment. Any other request for a refund goes to Paddle and is decided under Paddle's own terms. You can contact them at paddle.net. Their terms are here: paddle.com/legal/checkout-buyer-terms.

When the refund arrives

Paddle pays the refund to the card or account you paid with. It usually shows up within 5 to 10 business days, depending on your bank.